Frequently Asked Questions

At Vision Computer Systems we try to make sure we have the answers for most of your questions. If you at any time have a question and it's not answered below don't hesitate to contact us.
Our FAQ's are generally questions asked quite a lot by many of our clients. We will try and keep the list up to date at all times. Search the list before you make contact with us because nine times out of ten you will find the answer right here in the FAQ's.

Anti-Virus programs  


Question     There are so many anti-virus programs on the market which one is the best. I have a small office runing two computers for my business.

    There are many options. It all depends on your exposure to the internet and the information you have to protect. If you are using the internet it's imperitive that you use an up-to-date Anti-Virus with Spywear protection at the very least.
You can use several that are free but of course you only receive the basic cover, even so that might be enough for your needs, or you may need an industry type solution and there are many of those to satidfy your needs.
Can I suggest that you seek out reviews of the top anti-virus programs on the market via one of the popular search engines.



Email attachements  


Question     Are all attachements safe?

    If you are ever suspicious about any email, with or without an attachment delete it. If you receive an attachment from an unkown or un announced source - delete it. If you unexpectedly receive an email with an attchment from someone you know delete it.
If its important they can resend it. If you want to check it out save it to a temporary folder and check it with your anti-virus software.



Anti Virus software  


Question     Is your Anti-virus software up to date?

    For approximately $40 -$50 you can purchase a twelve month licence for the latest anti-virus downloads to protect your system. Be wise, be sure, be up to date.



File Backups  


Question     When and what files should I back up

    The primary principle of backing up your data is that any important data should exist in two or more physical locations at once. You cannot create a backup and delete the original, or else it is no longer really a backup.

You might think this is obvious, but you would be surprised how often lose all their data after their backup drive died.

For the average PC user:
The most important files to backup are probably your documents, pictures, music, and other user files, but they are not the only files that you need to backup. Lets walk through some of them.

  • Documents: You should backup your entire documents folder all the time. This should be a no-brainer.

  • Music: If you have paid lots of money for MP3 downloads, you will probably be sad to lose them. Make sure to include this folder. Note: if you have an iTunes user, you should make sure to backup your iTunes folder, which is thankfully usually inside this directory.

  • Pictures & Videos: It is really sad when I get emails from people saying their hard drive died and they lost all their pictures of their family. The photos might not have actually costed you anything, but you will probably be more sad about losing memories than paying for music downloads again.

  • Desktop Email: If you arre using Outlook or Windows Live Mail, make absolutely certain that you have backed up the files from these applications. Outlook stores all your email in a .PST file, and here is how to find it.

  • Application Settings: If you look within the AppData folders, you will see directories for each and every application you are running. These settings can often be restored from a backup so you do not have to tweak everything again. Just head into C:UsersUsernameAppData to see the Local, Roaming, and LocalLow folders that contain many settings for your applications

  • Virtual Machines: If you use virtual machines for real work, you should probably create a backup of your virtual machines at some point. We would not necessarily recommend backing these up every single night, but you should at least consider some type of backup plan.

  • Bookmarks: Most browsers other than Internet Explorer actually make it difficult to backup your bookmarks using Windows Backup, but the much better option is to sync your bookmarks to the cloud. Naturally, we have got a full list of all the bookmark syncing services that you can use. If you would rather use local backup, you can simply backup the application settings folder and restore that, this works especially well for Firefox in our experience.



Device is not working   


Question     What can I do when I get a message 'Device not working"

    Go to Control Panel, System, Device Manager. Check to see no items have a

yellow ! . If so then go to that device and choose Properties, it might

explain the error. Sometimes choosing Refresh fixes things. If not, choose Remove and then




Safe Mode  


Question     How do I get into Safemode in Windows 7 - Use this if some device does not work and normal mode does not work.

    Safe mode starts Windows with a limited set of files and drivers. Startup programs don't run in safe mode, and only the basic drivers needed to start Windows are installed.
Safe mode is useful for troubleshooting problems with programs and drivers that might not start correctly or that might prevent Windows from starting correctly. If a problem doesn't reappear when you start in safe mode, you can eliminate the default settings and basic device drivers as possible causes. If a recently installed program, device, or driver prevents Windows from running correctly, you can start your computer in safe mode and then remove the program that's causing the problem. For more information about troubleshooting problems in safe mode:

  1. Remove all floppy disks, CDs, and DVDs from your computer, and then restart your computer. Click the Start button , click the arrow next to the Shut Down button , and then click Restart.

  2. Do one of the following:

    • If your computer has a single operating system installed, press and hold the F8 key as your computer restarts. You need to press F8 before the Windows logo appears. If the Windows logo appears, you'll need to try again by waiting until the Windows logon prompt appears, and then shutting down and restarting your computer.

    • If your computer has more than one operating system, use the arrow keys to highlight the operating system you want to start in safe mode, and then press F8.

  3. On the Advanced Boot Options screen, use the arrow keys to highlight the safe mode option you want, and then press Enter. For more information about options, see Advanced startup options (including safe mode).

  4. Log on to your computer with a user account that has administrator rights.

When your computer is in safe mode, you'll see the words Safe Mode in the corners of your monitor. To exit safe mode, restart your computer and let Windows start normally.